This role plays an essential part in ensuring the smooth flow of passengers through key airport areas, delivering world-class service from arrival to departure.
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Role Overview
As a Passenger Attendant, you’ll be responsible for supporting and guiding travelers across various airport zones. Whether it’s the Departure Welcome Area, Immigration Smart Gates, Arrival Halls, or Baggage Claim, your role is to ensure that every passenger receives prompt, professional, and courteous assistance.
This position is perfect for individuals with a positive attitude, excellent communication skills, and a strong sense of teamwork.
Main Job Purpose
The primary aim of this role is to offer safe, efficient, and timely support to passengers in all assigned locations. Whether assisting elderly travelers, answering questions, or helping with immigration procedures, you’ll be a vital point of contact in enhancing the customer journey.
Your performance directly contributes to minimizing complaints and elevating the standard of service provided at Sharjah International Airport.
Key Responsibilities
General Tasks
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Deliver outstanding customer service and uphold company standards.
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Maintain a professional appearance and behavior while in uniform.
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Ensure all tasks follow Standard Operating Procedures, airport security protocols, and international aviation guidelines.
Passenger Assistance
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Welcome and assist departing and arriving passengers courteously.
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Help those requiring special support, such as elderly or physically challenged travelers.
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Resolve general passenger inquiries and escalate specific concerns when necessary.
Floor Walking
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Offer on-the-spot support in public areas of the airport.
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Arrange porterage services as needed to support travelers.
Immigration Guidance
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Direct travelers to appropriate counters or Smart Gates.
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Provide support with basic visa or documentation questions.
Baggage Hall Assistance
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Help passengers locate their baggage areas and answer related questions.
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Maintain efficient passenger flow and provide real-time support during busy hours.
Additional duties may be assigned in line with operational needs.
Candidate Requirements
Educational Background
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High School Certificate or Diploma
Experience
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At least 1 year of experience in a customer service or aviation-related role
Skills
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Effective verbal and written communication
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Cultural sensitivity and social awareness
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Strong teamwork and interpersonal abilities
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Adaptability to shifting priorities
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Proactive problem-solving skills
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Keen attention to detail and professionalism
About Sharjah Aviation Services
Sharjah Aviation Services is a well-established ground handling provider delivering top-tier services for passengers and airlines operating at Sharjah International Airport. As part of the broader Air Arabia group, the company prides itself on creating a safe, friendly, and efficient travel experience.
How to Apply
If you meet the qualifications and are ready to start a fulfilling career in the aviation sector, apply today.
🔗 Apply Online: CLICK HERE
Prepare your CV and submit it through the official Sharjah Aviation Services career portal.
Final Note
This is your opportunity to join a growing aviation team and make a real difference in the lives of travelers every day. Apply now and be a part of Sharjah Aviation Services — where service meets excellence.
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