Today Match Spectacle Returns Live Previews- Watch Live in Jio Cenema App

Step Into a Supervisory Role With dnata in Dubai

Are you looking to grow your career with a global leader in air and travel services? dnata, a key part of the Emirates Group, is hiring a Cargo Customer Services Supervisor in Dubai. With services at more than 130 airports in over 34 countries, dnata offers a dynamic and fast-paced work environment.

This role is ideal for professionals with a background in air cargo who are ready to take on a leadership position and contribute to improving customer satisfaction and service quality.

Job Responsibilities

As a Cargo Customer Services Supervisor, you will manage and oversee the customer service operations related to cargo handling. Your duties will include:

• Creating staff schedules and ensuring optimal team coverage

• Leading a small team to complete tasks efficiently and professionally

• Sharing regular updates with staff on system changes, tariffs, and restrictions

• Implementing safety protocols and promoting a safe working culture

• Monitoring operations to ensure compliance with policies and procedures

• Identifying opportunities for process improvements and cost savings

• Ensuring customer feedback is addressed promptly and effectively

• Working closely with internal teams and Calogi clients to maintain service quality

• Reviewing and analyzing data to recommend enhancements

• Updating databases and generating accurate reports for management

• Leading weekly team meetings to address issues and maintain service standards

Eligibility Criteria

To be eligible for this role, candidates should meet the following requirements:

• Completed High School (12 years of education)

• 4 to 6 years of experience in air cargo operations

• Strong understanding of IATA rules, cargo tariffs, and international cargo regulations

• Excellent data analysis and computer literacy skills

• Proficiency in English with strong communication and writing skills

• Knowledge of negotiation techniques and safety protocols

This role requires a detail-oriented and proactive individual who can lead a team and ensure smooth day-to-day operations in a cargo environment.

Benefits of Working at dnata

Working with dnata offers a rewarding experience and a supportive work culture. As a Cargo Customer Services Supervisor, you will enjoy:

• A competitive, tax-free salary

• Exclusive travel benefits, including discounted flights and hotel stays

• Comprehensive leave and healthcare packages

• Transport benefits, life insurance, and more

You'll also get to experience life in Dubai, a modern and multicultural city with endless opportunities for personal and professional growth. Visit the Dubai Lifestyle section on the Emirates careers website to learn more.

Important Dates and Application Link

🗓️ Application Deadline: 05 June 2025

🔗 Apply Now: Click Here

Conclusion

dnata is offering a remarkable opportunity for professionals experienced in air cargo operations. If you're looking for a challenging role that allows you to lead a team and contribute to service excellence, this position is for you. Don’t wait — apply today and take the next step in your career with dnata in Dubai.